ShotFlow Support

Last updated: 01.05.2026

ShotFlow is a GLP-1 medication and lifestyle tracking app. If you have a question, encountered a problem, or need to request account deletion, we are here to help.

Contact us:
Email: shotflow@heliumgo.com
We typically respond within 24 hours.

Frequently Asked Questions

How do I log my GLP-1 injection?

Tap the + (Quick Log) button on the main screen and select Shot. Choose your medication, dose, and injection site, then tap Save.

How do I change my medication or dose?

Go to the Profile tab → Medication Settings and update your current medication details.

How do I delete my account?

You can delete your account directly in the app:

Open the Profile tab.
Tap Settings (gear icon).
Scroll to Account and tap Delete Account.
Confirm the deletion. All your data will be permanently removed.

If you are unable to complete this in the app, email us at shotflow@heliumgo.com with the subject line "Account Deletion Request" and we will delete your account within 48 hours.

My notifications are not working. What should I do?

Make sure notification permissions are enabled for ShotFlow in your phone's Settings → Notifications. Inside the app, go to Profile → Settings → Notifications to configure reminder times.

How do I report an abusive user in chat?

Inside any chat room, long-press a message and tap Report Message, or tap a user's avatar and select Report User. Reports are reviewed within 24 hours and violating users are removed.

How do I block a user?

Tap a user's avatar in a chat room and select Block User. You can manage blocked users under Profile → Settings → Blocked Users.

Is my health data private?

Yes. Your health and tracking data is stored securely and is never sold or shared with third parties. See our Privacy Policy for full details.

ShotFlow is not a medical device

ShotFlow is a personal tracking tool and does not provide medical diagnoses or treatment advice. Always consult your healthcare provider before making any medical decisions.